Privacy Policy

Last Updated:  January 21, 2026

PonyCycle® (“PonyCycle,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit or make a purchase from www.ponycycle.com (the “Site”).

By accessing or using our Site, you agree to the practices described in this Privacy Policy.

We collect information to provide and improve our products, services, and customer experience.

1.1 Personal Information You Provide

When you interact with PonyCycle, we may collect:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely by third-party payment providers)
  • Order details and purchase history
  • Communications you send to us (emails, customer support messages, reviews)

 

1.2 Information Collected Automatically

When you visit our Site, we may automatically collect:

  • IP address
  • Browser type and device information
  • Pages viewed and interaction data
  • Referring URLs
  • Cookies and similar tracking technologies

This data helps us understand how visitors use our Site and improve functionality.

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Communicate with you about orders, products, or services
  • Improve our website, products, and user experience
  • Send promotional emails or marketing communications (you may opt out at any time)
  • Detect and prevent fraud, security threats, or misuse
  • Comply with legal and regulatory obligations

We use cookies and similar technologies to:

  • Enable essential site functionality
  • Remember your preferences
  • Analyze site performance and traffic
  • Support marketing and advertising efforts

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Site.

We do not sell your personal information.

We may share your information with trusted third parties only when necessary, including:

  • Payment processors
  • Shipping and fulfillment partners
  • Email and marketing service providers
  • Analytics and advertising partners (e.g., Google, Meta)
  • Legal or regulatory authorities when required by law

All partners are required to handle your data securely and only for authorized purposes.

PonyCycle products are designed for children, but our website is intended for use by adults (parents or guardians).

We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly remove it.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration.

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your information
  • Opt out of marketing communications
  • Restrict or object to certain data processing

To exercise your rights, please contact us using the information below.

If you access our Site from outside the United States, please note that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

By using our Site, you consent to such transfers.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

PonyCycle®

📧 Email: support@ponycycle.com

🌐 Website: www.ponycycle.com