PonyCycle® Help Center
Find clear answers to common questions about PonyCycle® ride-on toys, including safety, sizing, shipping, product use, and order support.
Top Questions
PonyCycle® is the original ride-on horse toy and ride-on unicorn toy that moves forward as a child bounces — no batteries, no motor.
The rider sits in the saddle and presses down through the stirrups; rising up and pushing down again is what drives the pony forward. Turn the handles to steer in any direction, and squeeze the hand brake to stop — the hand brake is standard equipment on every model.
PonyCycle® is suitable for both indoor and outdoor use on all flat and smooth hard surfaces. It rides like a real pony, and because the child supplies the motion, it is active, screen-free play they come back to on their own.
Unlike rocking horses or battery-powered ride-ons, a PonyCycle® is powered entirely by the child’s own bouncing. PonyCycle® combines active play, realistic riding motion, and long-lasting fun in one ride-on toy. It is designed for indoor and outdoor use, made from non-toxic materials, and built to provide a safe and engaging experience for children.
Yes. Most screen-free gifts compete with a screen on the screen’s terms, by trying to be stimulating: a craft kit entertains for an afternoon, a board game needs a second player. A PonyCycle® competes by giving a child something to get better at. It moves forward as the child bounces, so instead of feeding attention to the child it asks for effort, and returns speed, control and pretend-play in proportion to what the child puts in. There is nothing to charge, no remote and no app to download.
Yes. It is the kind of present parents hesitate to buy themselves, and the kind children still name years later.
Three things make it work coming from a grandparent. It leaves nothing for the parents to manage — no batteries to buy, no charger to find, no screen time to negotiate. It outlasts the occasion: a correctly sized PonyCycle® is ridden for years rather than weeks, and often handed down to a younger sibling. And for a three- to five-year-old, too young for most riding lessons, it is the horse wish the child can actually have now.
One option worth considering: a pony kept at your house rather than theirs turns every visit into riding day.
Kids just need to sit on the saddle, put their feet on the stirrups and push down to get the pony move forward. To stop, they can step on the floor or use the brake. That’s it.

Yes. PonyCycle® moves forward as a child bounces — no batteries, no motor, nothing to charge. Most of its value comes from how long it lasts. Choosing the right size and series for your child’s age and height helps it stay rideable for years rather than months.
The recommended age is typically 3-12 years old, although we have children of all ages, including adults, who enjoy riding it. If children are old enough to reach the pedals and possess sufficient skill to control/steer, we leave the decision to the parents.
Choose the right PonyCycle® size based on your child’s age, height, and overall fit on the saddle. As a general guide, Size 3 is for ages 3–4, Size 4 is for ages 4–7, and Size 5 is for ages 7+. For the most accurate recommendation, please check the PonyCycle® Size Guide.
About PonyCycle®
PonyCycle® is completely kid-powered and does not require batteries, charging, or electricity. This creates a more active riding experience that encourages movement and imaginative play.
Different PonyCycle® models vary in features, design, and riding experience. To compare Model U, E, Y, and X, please visit our Compare All Models page.
PonyCycle® packaging is designed to be presentable and gift-ready, making it suitable for birthdays, holidays, and special occasions.
Yes. PonyCycle® requires simple assembly before use. Please follow the assembly instructions.
Riding Conditions
PonyCycle® is designed for flat, smooth, and continuous hard surfaces, both indoors and outdoors — such as wood flooring, tile, laminate, or low-pile carpet indoors; and driveways or smoothly finished pavement outdoors.
For safe riding, choose surfaces without gaps, seams, cracks, or raised edges. Adult supervision is recommended for outdoor riding.
No. For safety, PonyCycle® should be ridden on flat, smooth, and stable ground.
No. PonyCycle® is designed not to roll backward, helping improve rider safety.
Safety
Yes. PonyCycle® is designed to be safe for children when used correctly, on suitable flat surfaces, and with the right size.
Yes. Child safety has always been our first priority. For this reason, we design and construct PonyCycle® toy from exclusive, non-toxic materials. PonyCycle® meets ASTM-963 and EN-71 safety standards. Used as intended, the toy is absolutely safe and reliable.
Shipping & Orders
Orders are usually dispatched within 1-3 working days, and delivery typically takes 2-7 working days after shipment, depending on location and season.
For the United States: Free shipping to the 48 US states (excluding replacement parts).
For Canada: Free Shipping from Local Canada Stock.
Yes, PonyCycle® ships internationally. Please buy directly through our official stores.
America and Canada shop.ponycycle.com
Europe and some other countries shopeu.ponycycle.com
Once your order ships, you will receive a shipping confirmation email with tracking information.
If your tracking shows the package was delivered but you can’t find it, please first check your delivery address, nearby access points, around your property, with neighbors, or at your building’s concierge/mail room.
If you still can’t locate it, please contact us with your order number:
U.S. & Canada: support@ponycycle.com
Europe and other regions: custserv@ponycycle.de
Please contact us within 30 days of the package being marked delivered, as refunds or replacements may not be guaranteed after that period.
In order for all products in your order to arrive at the same time, accessories are put in the pony’s carton and shipped together. Please open the pony carton to find them.
Warranty, Returns & Price Policy
At this time, PonyCycle® does not price match. However, PonyCycle items that are purchased through an approved retailer are covered under the 180 days warranty.
We offer a full 30-day return policy from the purchase date. Not completely satisfied with your purchase? Just email us and we will reply with return instructions.
Product must not be used and returned item must be in the original packaging (including the pedal protector parts) and condition it was received. That means no damage, no scratches, with original labels, using instructions, guarantee leaflets and other hangtags and wrappings are included. Refunds will not be issued for damaged product or the one without original packaging.
Refunds are only issued for the purchase price of the item(s) returned and any applicable sales tax in the original form of payment used to purchase the item. Shipping charges for both delivery and returns are not refundable.
We suggest that you ship your returns through a service that provides package tracking because we cannot issue refunds for returns that have been lost in shipping.
The most common returns are made due to wrong size choice while ordering. To avoid these extra expenses, we would recommend you to check out our size-choosing instructions before purchasing. If you have any further questions, please email us:
America: support@ponycycle.com
Europe and some other countries: custserv@ponycycle.de
Any replacement parts ordered are considered final. We do not offer refunds, exchanges, or returns on replacement parts.
We warrants that our products will be free from defects in material and workmanship occurring under normal use for a period limited to 180 days from the date of purchase. This warranty is available only to the original purchaser of the product and requires a copy of the sales receipt.
This warranty does not cover:
- Damage of any decorative accessories.
- Components, parts, or accessories not originally intended for or compatible with the pony as sold.
- Damage caused by improper assembly.
- Damage caused by improper or unauthorized repair, maintenance or storage.
- Damage caused by misuse, lack of care, mishandling, accident, abuse or other abnormal use.
- Products that have been modified or altered.
- Normal wear and tear.
- Cosmetic issues such as fading or scratching.
- Any labor charges for part replacement or repair.
- Any other cause not arising from defects in material and workmanship.
- Any loss or damage associated with commercial/rent use, over load, racing or competition.
Neither the seller nor manufacturer will be responsible or liable for any loss, damage or injury resulting from the direct or indirect use of this product or inability by the purchaser to determine proper use or application of this product.
Wheels/Saddle/Spring/Sound units are quick wear parts. They are not under warranty. Please click here and place order directly if you need new ones.
For other parts under warranty or defective/missing part, please send email to us. We will get back to you as soon as possible.
America and Canada: support@ponycycle.com
Europe and some other countries: custserv@ponycycle.de
Please kindly notice:
Warranty is under normal use for a period limited to 180 days from the date of purchase.
Replacement Parts & Troubleshooting
Yes. Replacement parts including, wheels, springs and more are available here.
You can replace the parts yourself in 3-5 minutes. For instructions please refer to the link below.
To replace the wheel:
Model U (2nd gen.) Brake Wheel
Model U (2nd gen.) Normal Wheel
To replace the spring:
To replace the Model U sound unit:
Click here for instructions.
Click here for instructions.
If you are unsure about the size of your PonyCycle®, you can quickly determine it by measuring the following product parameters. When measuring, please ensure the pony is upright and free from any deformation, as this may affect the accuracy of measurements.
Any question, feel free to contact support@ponycycle.com.


Although our products are of very high quality, due to various daily use scenarios, unexpected issues may occasionally arise. Don’t worry, we have prepared simple and efficient methods for you to resolve any problems. We will ensure these issues do not affect your enjoyment of PonyCycle riding. For more information, please click here.
Care & Special Purchase Questions
Please follow our recommended cleaning instructions to help keep your PonyCycle® looking its best over time.
We sure do! To show our appreciation for their service, we are pleased to offer a discount to both Active Duty and Veteran military customers.
America and Canada: support@ponycycle.com
Europe and some other countries: custserv@ponycycle.de
Sustainability is one of our social responsibility and we want to reduce waste and help protect the environment by providing used ponies. You could buy the used PonyCycle® with a very good price, please email us for more information.
America: support@ponycycle.com
Europe and some other countries: custserv@ponycycle.de
The PonyCycle® products sold online are home versions for private use. For rental businesses, please contact us about the Commercial Version PonyCycle®.
America and Canada: support@ponycycle.com
Europe and some other countries: custserv@ponycycle.de



